FAQ

Shipping Questions

Q: Where do you currently ship?

We ship to New Zealand, Australia and South Korea. Unfortunately, we are currently unable to ship to P.O. boxes.

Q: Where do you ship from?

All orders are shipped from our facilities in Auckland, New Zealand.

Q: Do you offer free shipping?

In New Zealand, we offer free shipping for all orders exceeding NZD 100. For orders under NZD 100, a nominal shipping fee of NZD 10 is applied. For our customers in Australia and South Korea, a flat shipping rate of NZD 20 is charged for each order, regardless of the total purchase amount.

Q: Where is my package?

Once your order is placed, you'll receive an email with your tracking information. If you do not receive the email within a day, please check your "spam" folder. Your order will be shipped within 1-3 business days. If your package is missing, please contact marketing@thezonepharma.com

 

Order Management

Q: Do I have to pay to return my items?

Unfortunately, shipping costs are non-refundable. You are responsible for paying the shipping costs to return the items.

Q: Can I change my delivery address after placing my order?

If you made any errors while entering your order, please contact us directly at marketing@thezonepharma.com. We will do our best to correct the delivery of your order.

Q: What if I received an order with missing or damaged items?

Immediately report any delivery issues by contacting us at marketing@thezonepharma.com. Please provide a photo of the damaged items and/or package. Damaged packages must be returned for further evaluation.

Q: How do I start a return?

To initiate a return, please contact us at marketing@thezonepharma.com. We want you to be satisfied with your purchase and will guide you through the return process.